Shipping & Returns

Effective Date: [Insert Date]
Company Name: [Your Business Name]
Registered Address: [Insert Company Address]
Email: [Insert Contact Email]

These Terms and Conditions govern your use of our website and the purchase of goods from our online store. By using our website, you agree to comply with and be bound by these terms.

Shipping & Returns

This website is operated by [Your Company Name]. Throughout the site, the terms “we”, “us” and “our” refer to the company. Access to and use of our website, products, and services are subject to the following terms, conditions, and notices.

Eligibility

To use this site, you must be at least 18 years old or accessing it under the supervision of a parent or legal guardian.

Product Information

We make every effort to display product information as accurately as possible, including pricing, images, and descriptions. However, we do not guarantee that all information is error-free. Prices and availability are subject to change without notice.

Order Acceptance

After placing an order, you will receive a confirmation email. This does not mean your order has been accepted. We reserve the right to accept or reject any order for any reason. If payment is made and we cannot fulfill the order, a full refund will be issued.

Pricing and Payments

  • All prices are shown in GBP (£) and include VAT where applicable.

  • We accept major credit/debit cards and other payment methods listed at checkout.

  • Payment must be made in full before dispatch.

Shipping and Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by couriers or customs.

  • You must provide accurate delivery details. Failed delivery due to incorrect address may incur extra charges.

Returns and Refunds

  • Change of Mind: Return within 14 days of receiving your order, unused and in original packaging.

  • Faulty Items: Return within 30 days for a replacement or full refund.

  • Contact us at [insert email] before returning any item.

  • Return postage is the responsibility of the customer unless the item is faulty.

Cancellation Rights

Under UK Consumer Contracts Regulations, you may cancel your order within 14 days of receiving your goods. You must notify us in writing and return the goods at your expense.

Limitation of Liability

We are not liable for:

  • Losses not caused by our breach

  • Business losses or loss of revenue

  • Indirect or consequential damages

Nothing in these terms limits your statutory rights.

User Accounts

You are responsible for maintaining the confidentiality of your account and password. We reserve the right to suspend or terminate accounts if we suspect misuse.

Intellectual Property

All content on this site (images, logos, text, designs, etc.) is the property of [Your Company Name] or licensed to us. Unauthorized use is strictly prohibited.

User-Generated Content

By submitting reviews or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and display that content on our site and social channels.

Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content, privacy practices, or terms.

Force Majeure

We are not responsible for failure to perform due to events beyond our control, including but not limited to acts of God, strikes, or internet outages.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site means acceptance of the updated terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
[Insert Email]
[Insert Registered Business Address]